LEGAL REFERENCE

Our Legal Framework

We've built our legal structure around your account security and payment clarity. Every policy here reflects how we operate in supported Indonesian regions.

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ugzeus Our Legal Framework

Policy Posture & Jurisdiction

ugzeus operates under the legal framework applicable to supported regions in Indonesia. Our terms govern account creation, deposit and withdrawal flows, and dispute resolution. We maintain compliance with local payment rail requirements for DANA, OVO, GoPay and QRIS transactions. All account holders agree to our terms upon sign-up. Disputes are handled through our support team first, with escalation paths clearly documented. We

do not operate in restricted jurisdictions and reserve the right to suspend accounts that breach local law or our terms.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Policy Support Channels

Email Support Reach our legal and compliance team at [email protected]...
In-App Help Open your account and navigate to Settings >...
Live Chat Our support team is available via in-app chat...
TRUST MARKERS

Policy Review & Transparency

Regular Audits

Our terms and payment flows are audited quarterly by independent compliance reviewers to ensure alignment with Indonesian payment rail standards and local regulations.

Payment Rail Compliance

We maintain active compliance certifications with DANA, OVO, GoPay and QRIS operators. Each payment method is governed by its own terms, which we summarize at checkout.

Dispute Resolution

Our dispute process is documented step-by-step in the account settings. We aim to resolve 95% of disputes within 7 business days through our escalation team.

Data Security

Account data is encrypted end-to-end. We do not share personal information with third parties except where required by law or payment processors for transaction completion.

Transparent Fees

All deposit, withdrawal and account fees are disclosed before you confirm a transaction. No hidden charges. Fee schedules are updated monthly and posted in your account.

Policy Changelog

We publish all policy updates 30 days in advance. Existing account holders are notified via email. You can review the full changelog in your account dashboard anytime.

Consistency Across Our Policies

Account Terms
Same legal framework across all account types. Deposit, withdrawal and dispute rules apply uniformly whether you access via mobile or desktop.
Payment Security
DANA, OVO, GoPay and QRIS transactions follow identical encryption and verification protocols. No payment method receives preferential security treatment.
Dispute Handling
All disputes — whether deposit-related, withdrawal-related or account-related — follow the same escalation path and 7-day resolution target.
Regional Scope
Our legal terms apply uniformly across supported Indonesian regions. We do not vary terms by city, province or payment method availability.
Withdrawal Rules
Withdrawal minimums, processing times and fee structures are identical across DANA, OVO, GoPay and QRIS. No method is faster or cheaper than another.
Account Closure
Account closure requests are processed identically regardless of reason. Remaining balance is returned to your original payment method within 5 business days.
Policy Updates
All policy changes are announced 30 days in advance and apply uniformly to all account holders. No grandfathering or selective exemptions.
PLATFORM SNAPSHOT

What Defines Our Legal Approach

01
Account Ownership Your account is yours alone. We do not share, sell or transfer account data. You control all withdrawal destinations and can change them anytime from Settings.
02
Deposit Clarity Every deposit is final once confirmed. We show you the exact amount, fee and destination before you authorize. No surprise charges after deposit completion.
03
Withdrawal Transparency Withdrawal requests are processed in the order received. We show you the processing time and fee upfront. Status updates are sent to your registered email and in-app.
04
Dispute Rights You have the right to dispute any transaction within 90 days of occurrence. Our team investigates and responds with findings and resolution within 7 business days.
05
Account Security Two-factor authentication is available for all accounts. We recommend enabling it. If your account is compromised, contact support immediately for account recovery assistance.
06
Termination Rights You can close your account anytime. We will return any remaining balance to your original payment method. Account closure is final and cannot be reversed.

Legal Questions Answered

Contact our support team within 90 days of the transaction. We'll investigate and respond with findings within 7 business days. If the dispute is valid, we'll reverse the charge or issue a refund to your original payment method.

Yes. Open Settings > Payment Methods and add a new DANA, OVO, GoPay or QRIS account. Future withdrawals will go to your new method. Previous balances remain tied to the original method until withdrawn.

Minimum withdrawal is Rp 50,000 across all methods. Maximum is Rp 50,000,000 per transaction. Daily withdrawal limit is Rp 200,000,000. Limits reset at midnight Jakarta time.

QRIS and DANA withdrawals typically process within 1-2 hours. OVO and GoPay withdrawals process within 2-4 hours. Weekend and holiday processing may take up to 24 hours. Status updates are sent via email.

Yes. All account data is encrypted end-to-end using industry-standard protocols. We do not share personal information with third parties except payment processors required for transaction completion.

Account closure is final. Any remaining balance is returned to your original payment method within 5 business days. You cannot reopen the same account; you must create a new one if you return.

Deposits are fee-free across all methods. Withdrawal fees vary by method: QRIS 0%, DANA 1%, OVO 1.5%, GoPay 1%. All fees are shown before you confirm the withdrawal.